You may request repair or replacement of the product(s) you purchased from Topvork's official store or authorized reseller, if said product(s) turns out to be defective during the warranty period.
REGISTER YOUR PRODUCT(S) AND GET AN EXTRA 12-MONTH WARRANTY
All Topvork products come with a standard 12-month warranty. However, if you purchased a Topvork product from Amazon or another authorized reseller, registration of the product is required to get the additional 12-month warranty, or to submit any warranty claim.
WARRANTY CLAIM PROCESS
Provide sufficient proof of purchase*
Provide a detailed a description of the product defect(s)
Provide the serial number(s) of product(s) if severely damaged
Return the defective product(s) for inspection**
*Valid proof of purchase made through Topvork or Topvork's authorized resellers:
-Order number from online purchases
-Digital or paper sales invoice
-Dated sales receipt
-Online payment voucher
**Shipping costs of returning defective product(s) are the responsibility of the buyer.
Situations Not Covered:
It is impossible to file a warranty claim under these situations:
- Insufficient proof of purchase
- Purchases from unauthorized resellers
- Lost or stolen product(s)
- Expired warranty period
- Products obtained for free or from giveaways
- Damage caused bythird-party repair
- External factors (fire, flood, outage, chemical corrosion, etc.)
- Damage from misuse of products (falls, extreme temperatures, water submersion, improper operation, etc.)